Privacy Policy

Why this information

This page explains how personal data is processed when users visit and use https://www.lenostube.com/en.

Data Controller

What personal data we collect and why

1) Contact forms

When a user submits a form, we use the provided information to reply and provide support.

Data collected

  • Classic contact form: email, first name
  • Refund request form: email, first name, telephone number

Purpose

  • respond to questions, requests, quotes, and support inquiries
  • handle refund requests and related communication

2) Orders and payments (billing data)

When a user places an order, we process the information needed to complete the purchase, provide the service, and comply with accounting and legal obligations.

Data collected (may include)

  • email address
  • name (first and last name, if provided)
  • billing details such as country (and other billing fields shown at checkout)
  • order details (products/services purchased, time, amount, transaction status)

Important note about payment data
Payment processing is handled by payment providers. We do not intentionally store full card details. Payment providers may process payment data under their own privacy policies.

Purpose

  • process payments and prevent fraud
  • deliver purchased services
  • provide receipts, invoices, and customer support
  • comply with tax, accounting, and legal requirements

3) Comments (if enabled)

When visitors leave comments, we collect the data shown in the comments form, plus technical data to help detect spam.

Data collected

  • comment form data
  • IP address
  • browser user agent string

If you use Gravatar, an anonymized string (hash) created from your email address may be sent to Gravatar to check if you use the service. After comment approval, your profile picture may be visible publicly with your comment.

Gravatar privacy policy: https://automattic.com/privacy/

4) Embedded content from other websites

Articles may include embedded content (videos, images, articles, etc.). Embedded content behaves as if the user visited the external website directly.

These external sites may collect data, use cookies, and track interactions, especially if the user is logged into that third party service.

5) Analytics and statistics

We use analytics tools to understand traffic and improve the site.

Google Analytics (Google Ireland Limited)
Google Analytics helps us track how visitors use the site and produce reports.

Data collected

  • cookies
  • usage data (for example: pages visited, time on site, device information)

Place of processing: Ireland
Google may process data according to its own policies.

Legal basis for processing (where applicable)

Depending on where you live (for example, in the EEA/UK), we process personal data under one or more of these legal bases:

  • Contract: to deliver services you purchase and provide support related to the order
  • Legitimate interests: to improve our website, prevent fraud, and keep services secure
  • Legal obligation: to meet accounting, tax, and other legal requirements
  • Consent: where required (for example, when you submit a form or accept certain cookies)

Cookies

Our website uses cookies.

Cookies are small text files stored on your device. They help the site work properly and improve the user experience.

Types of cookies we may use

1) Technical cookies (strictly necessary)
Needed for core site functions such as browsing, cart, and checkout. These cookies are required and cannot be disabled through the site without affecting functionality.

2) Functional cookies
Help remember preferences (for example: cart contents, saved settings) and improve the experience.

3) Analytics cookies
Help us understand how users interact with the website so we can improve performance and usability.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Who we share data with

We may share limited data with:

  • service providers that help us run the website and deliver services
  • payment processors to process transactions
  • analytics providers (for example, Google Analytics)
  • anti-spam and security tools (if comments/forms are used)

We only share what is necessary for the service.

Data retention

We keep personal data only as long as needed for:

  • customer support and service delivery
  • billing, accounting, and legal compliance
  • fraud prevention and security

Retention periods may vary depending on the type of data and legal obligations.

Your rights

Depending on your location, you may have rights to:

  • access your personal data
  • request correction or deletion
  • object to processing or request restriction
  • request a copy of your data (data portability)

To make a request, contact: info@lenostube.com

Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Last updated: December 13, 2025