Information
These Terms and Conditions of Sale apply to all products and services sold digitally on www.lenostube.com/en.
This document explains the agreement between the service owner (Lenos / the Site) and the customer.
Lenos may update these Terms at any time. Any changes will be posted on this page. Please check this page from time to time.
Contract and acceptance
A contract is formed when:
- the customer places an order and pays, and
- Lenos accepts the order.
By placing an order online, the customer accepts these Terms by ticking the required checkbox on the checkout page.
Start and duration
The contract starts when the order is accepted and ends when the service is fully delivered.
If a product includes a refill guarantee, the guarantee period is shown on that product page.
Payment
All orders must be paid in full before processing.
Accepted payment methods: Credit Card, Debit Card, Cash App, Cryptocurrency.
Delivery times
Estimated delivery time is shown on each product page. Delivery times are estimates and may vary.
Refund Policy
When delivery is considered started
Delivery starts once the order is processed by our system (often within minutes) or by our team manually, and the customer can see tangible data in analytics.
Summary
- Full refund if the order has not started yet, or if we cannot deliver the service.
- Partial refund if the order is in progress and the customer requests to stop it (refund is proportional to what has not been delivered).
- Partial refund may be available if the order is fully delivered but there are valid issues (service costs are withheld).
- No refund if the order is fully delivered as advertised and there are no valid refund reasons.
For full details, check the refund policy page and the specific product page.
How to request a refund
To request a refund, fill out the refund request form or contact support at info@lenostube.com. Please allow up to 24 hours for a resolution, as requests are reviewed by a manager.
Refund method and timing
Refunds may be issued:
- back to the original payment method used, or
- as wallet balance on the Site.
Wallet refunds are instant. Bank or card refunds can take up to 5 business days, depending on the bank and country.
Valid reasons for refunds after delivery
Valid reasons include issues caused by delivery, or delivery that differs from what was advertised on the product page (for example: traffic source, country targeting, or other service specifications).
Important customer responsibility (links and details)
Customers must provide the correct link, username, video URL, or account details when ordering, and must not change them during delivery. If incorrect details are provided or changed during delivery, the service may fail or be delivered incorrectly, and refunds may be reduced or denied.
Refund rules in more detail
Services are described on each product page. Lenostube.com/en will deliver the service within the estimated time, and the customer must follow the rules and requirements shown on the product page.
If there is a delivery delay, the customer can contact support and choose to:
- wait for delivery, or
- request a full refund only if the order has not started.
If delivery has already started and the order is in progress, a full refund is not available. However, for some products, the customer can request to stop the service and receive a partial refund based on the undelivered amount.
Example: If a customer buys 10,000 YouTube views and requests a refund after 1,000 views have been delivered (10%), the customer may be entitled to a refund equal to 90% of the service price.
Refunds after full delivery
Once the order is completed and fully delivered, a full refund is not available.
If the customer is unhappy for valid reasons, a partial refund may be offered. In this case, service costs are deducted. Service costs usually range from 40% to 75% of the package price, depending on the product type and order size.
Refunds are calculated based on the actual package value and do not include later promotions (for example, discount codes).
Chargebacks and payment disputes
If a customer has an issue, they should contact support first and request help or a refund through the refund request form or by emailing info@lenostube.com.
Chargebacks and payment disputes can cause direct damage to our business. If a chargeback is opened, the customer may be blocked from using our services again.
Limitation of liability
Lenos uses marketing methods intended to be safe and based on real users. However, Lenos cannot control actions taken by third party platforms.
Lenostube.com/en is not responsible for any actions by social media platforms (including YouTube), such as account restrictions, content removal, or removal of views, likes, or subscribers.
Customers are responsible for their own accounts and content. Lenostube.com/en is responsible only for delivering the purchased service as described and for any refill guarantee offered at the time of purchase. No refill is provided after the guarantee period ends. Refunds are only available when the product is covered by the refund policy and the conditions above.
